Damaged Product Return Policy

What to do in case a damaged/defective order is received?

We closely inspect each product that goes out of our office. Nonetheless in case you receive a defective or damaged product, you must let us know within 7 days.

On what grounds can a damage product return request be filed?

Items cannot be returned on the grounds of colour

All items that are being returned by you should be unwashed, unworn and undamaged

The returned item should have the label intact and the receipt, just like it was sent to you

How will the exchange request be carried out?

Once we’ve received the package, the order will stay in our inventory for one day for safety concerns. The order will be checked for damage, and once approved, the exchange process will be initiated and the new order will be delivered to your address.

What are the shipping charges on the exchanged product?

No shipping charges will be levied on the exchanged product.

How many times can a product be exchanged?

The customer will only be allowed to exchange the product once.

What is the damage/defective product policy?

In a highly rare scenario, if you receive a damaged/defective product, contact us within 2 days of receiving the product on (email/number). Once the complaint is raised, please send us a picture of your damaged/defective product, picture of the label along with the description of the damage on info@metronfragrances.com.